Email help@streamlinedpayments.com, or click the help button in the corner of the app. On Scale and Enterprise it reads Need help? Reach out and opens a chat. On other plans it reads Need help? Email us.
Send these details
Say what you expected and what happened instead. Then add what fits your question:
An invoice: the invoice number, the customer's name, the amount, and what you changed.
A payment: the amount, the date, how your customer paid, the check number for a check, and the invoice it belongs to.
A payout: the deposit amount and the date it reached your bank.
Shopify, QuickBooks Online, HubSpot, or NetSuite: the order or invoice number on both sides.
Your team or sign-in: the teammate's name and work email, and the exact error message.
A screenshot of the screen you're on often answers our first question.
Note: Never email full card numbers, full bank account numbers, or passwords. The last four digits are enough.
Find an answer first
Most questions have an article here. Search for the name of the screen, the button, or the message you see, such as "Reconcile" or "Refund unsuccessful."