Open the invoice. Its Billing schedule card shows the date QuickPay will charge it, and its Activity card lists the same charge under Upcoming.
Read the Activity row
QuickPay charge or QuickPay bank debit: the next charge on the customer's card or bank account.
QuickPay charge retry or QuickPay bank debit retry: a charge on this invoice failed, and QuickPay tries again that day.
A bank debit only starts on that date. The invoice then shows PROCESSING for a few business days.
When the date moves
A change to the invoice, such as a partial payment, a credit note, or a late fee, moves the date back a day.
After a failed charge, QuickPay charges none of the customer's invoices until the retry date. On that date, it charges all their past-due invoices together.
When there's no date
No date means QuickPay won't charge the invoice. To find out why a customer wasn't charged, check:
Are Card payment and Bank debit still on for invoices in Settings > Payments?
Does the customer's Billing tab show Invalid payment method? QuickPay may have used up its retries.
Is the invoice already PROCESSING a bank account payment?
Is the customer in a group whose Billing Account has no saved method?
Tip: On Scale and Enterprise, Reports > QuickPay shows which invoices are paid, billed, or upcoming.
If none of these explain it, email help@streamlinedpayments.com with the customer's name, the invoice number, and the due date.
Who can use this feature?
Team members with Invoices access
QuickPay charges on Starter, Scale, and Enterprise