Your customers can pay by bank transfer, bank debit, paper check (lockbox), or card. You choose which methods are on. Each customer sees only the ones that fit their country and their invoice's currency.
The four methods
Bank transfer: your customer sends money from their bank. Customers in your country use a local transfer (ACH for US dollar invoices). Customers abroad send an international wire from any currency, and you receive US dollars.
Bank debit: your customer enters their bank details on the payment page, and the payment is debited from that account. The network follows the invoice currency: ACH for US dollars, ACSS for Canadian dollars, SEPA for euros, BACS for British pounds, and BECS for Australian dollars. It's offered when the customer is in that network's country.
Lockbox: your customer mails a check to your lockbox address. It's for US merchants, on US dollar invoices to customers in the US.
Card payment: credit or debit card, in any currency. You can pass the card fee on to them.
A customer is in another country when their billing address is in a different country from yours. See get paid by customers in another country.
Turn a method on or off
Go to Settings > Payments.
Click the method.
Click Turn on, such as Turn on bank debit.
To turn a method off, use its Enabled switch.
Note: Turning a method off also removes it from invoices you've already issued. Keep at least one method on for invoices.
Let one customer pay for a group
On Scale and Enterprise, a customer group's Billing Account is one member whose saved card or bank account pays every member's invoices. See customer groups.
When a customer doesn't see a payment method
A customer's Billing tab lists their methods under Billing preferences. If one is missing, check in order:
Is the right country on the customer's billing address? With no country, they're treated as being in the US.
Does the invoice currency fit the method? ACH and lockbox need US dollars. Bank debit needs one whose network serves the customer's country.
Is the method on for invoices, or only for deposits? See Payment options in checkout settings.
For card, is Only offer card payments to customers with these tags set, and does the customer have one of the tags?
Who can use this feature?
Team members with Settings access
Available on all plans