If a deposit is less than expected, fees, refunds, or chargebacks usually explain it. A payout sends you its payments minus processing fees, and minus any refunds and chargebacks in the same payout. The deposit in your bank is the payout's Net amount, not the total your customers paid.

If the rows don't explain the difference, email help@streamlinedpayments.com with the deposit date, the deposit amount, and the payout date you expected it to match.

Open the payout under Reports > Payouts. Payout details shows three numbers:

The breakdown gives each row its own Gross Amount, Fees, and Net Amount, so you can see which payment or deduction caused a difference. A payout with refunds or chargebacks in it can be much smaller than usual.

Each payment's fee depends on how your customer paid. To see your rates, go to Settings > Payments, open a payment method, and look under Pricing. A payment's fee also shows in its details on Transactions, next to its Gross amount and Net amount.

A refund of a card or bank debit payment comes out of a Stripe Settlements payout, as a Refund row. Your original processing fee isn't returned.

Refunds of wires, checks, and other bank transfers go out by ACH and carry a processing fee. The refund screen shows it as Total deducted before you confirm. See refund a payment.

When your customer's bank takes back a card or bank debit payment, the chargeback and any chargeback fee come out of a payout as a Chargeback row. Click the row to see which invoice it was for, then handle the chargeback.