QuickPay pays your supplier's invoices for you. You save a card or bank account once. It's then charged for that supplier's invoices after they're due. Your supplier bills you through Streamlined, the payment service named on your invoice and payment page.
How you joined
You're on QuickPay if you saved a card or bank account in one of these ways:
You paid an invoice with Save this card on file with QuickPay (or account) ticked.
You clicked Set up QuickPay on your account statement.
You saved a payment method in your supplier's sign-up form.
You followed a link your supplier emailed you.
You got an email confirming it when you joined.
When you're charged
QuickPay charges only after an invoice's due date has passed, never before. It charges once a day for invoices that are past due and still unpaid. Several invoices may be charged together as one payment.
You'll get a notice before invoices are due, and a receipt after each charge.
Tip: Until the due date, you can still pay another way. Pay from the invoice or your statement, and QuickPay won't charge it.
Pay by check without paying twice
If you also mail a check, send it well before the due date, or tell your supplier it's coming. If it arrives after QuickPay has charged the invoice, you'll have paid twice. Your supplier can refund one payment or keep it as credit for your next invoice.
Change your card or bank account
Open your account statement.
Click Update QuickPay.
Follow the one-time secure link in the email you receive to save the new details.
Fix a failed charge
You'll get an email when a charge fails. It's tried again a few times. To fix it, update your payment method from your statement.
Leave QuickPay
Ask your supplier to remove your saved payment method. Once they do, nothing more is charged automatically. You'll pay future invoices the usual way.
Ask about a charge
Contact your supplier first. They can see your invoices and payments, and they can issue refunds.